Frustrated staff have been shouted at by angry customers desperate to get their hands on a ‘phenomenal’ Chinese takeaway deal, a restaurant has claimed.
The incident happened on Sunday night with the customers even threatening to go to rival restaurants after they failed to place an order, StokeOnTrentLive reports.
The £25 sharing meal deal is from Peaches Restaurant, Newcastle, and due to sheer demand for the deal, they limited the amount of pre-orders they took, angering some customers.
The meal deal includes a hosts of starters, three main courses and prawn crackers, with vegetarian and meat options.
But now, after customers turned up ‘at the door and then shouted at staff’ the restaurant have posted a rant on their Facebook page, after being frustrated at how some people thought they could treat the restaurant staff.
In it, they complain about the behaviour of some customers, and how hard their staff has been working as well as balancing child care with answering all the demands and calls and messages.
The post says: “We have had a phenomenal response to the Sunday offer. I don’t usually have a rant on this page but we had some very unkind messages and words on Sunday night.
“We took a number of pre-orders but did not think it was fair to everybody if we were completely full for Sunday night so we asked you to call in with your orders.
“A number of you have asked why we won’t take pre-orders on messenger. I have a young family and if you ask my husband, I am constantly answering messages every day as it is. I always say I won’t answer messages on Mondays and Tuesdays when we are shut but I always do. Unfortunately, I have to put my five-year-old in front of taking orders.”
Peaches Restaurant is in Tier 3 which means restaurants like itself can only open for takeaways and is not allowed seated customers.
Newcastle, along with most of the North-East is in Tier 3.
Like many in the hospitality industry, Peaches has struggled during lock down having lost out on most of its customers due to the pandemic and following restrictions.
Despite being a small, “independent” restaurant, they were able to bring back extra staff after the initial response to the Sunday £25 sharing meal to try and meet demand.
But they admit they “didn’t think it would go as crazy as it has done” and that they did make “a few mistakes”.
The post added: “Our staff took as many calls as they could and the phone was on constant since 3pm. Turning up at the door and then shouting at my staff will not get your order in.
“We can only get so many orders done over an hour interval and once that hour is full, we can’t get anymore in. Threatening to go to competition is not going to get your order in either!
“We have made a few mistakes but we are trying our best. We are not a fast-food joint or a large corporation – we are just trying to keep this business afloat in these very difficult times. At some point, I thought about just withdrawing this offer but we will carry on.”
Moving forward, the restaurant decided to put a cap on the maximum number of share deals available at 35 each Sunday, and not to offer them on Christmas Eve.
They did thank the majority of customers who left positive feedback and seemed to understand.
In the comments on the post, regular customers showed an outpouring of sympathy, understanding how in demand the small business was, and not minding the long calls, or possibly missing out.
More than one hoped that the complainers did indeed go to the competition and they took the long call waits as a sign of the quality of the restaurant.
So what is in the £25 Sunday Night Sharing Deal for two?
Starter Sharing Box – Peppered Salt Chicken Wings, Spare Ribs, Satay Chicken Skewers, Crispy Chicken Won, Garlic Mushrooms, Sesame Toast, Vegetable Spring Rolls & Samosas;
Pot of Sweet & Sour, and Satay & Barbecue Sauce;
Egg Fried or Boiled Rice;
Three mains from: Sweet & Sour Chicken or Pork, Chicken/Pork or Beef Curry, Chicken/Pork or Beef with Green Peppers & Black Bean Sauce, Chicken/Pork or Beef with Satay Sauce, Chicken/Pork or Beef with Bamboo Shoots & Mushrooms, Chicken/Pork or Beef in Spicy Szechuan Sauce.
There’s a vegetarian option for the same cost too:
Starter Sharing Box – Onion Rings, Seaweed, Garlic Mushrooms, Spring Rolls, Sesame Toast & Samosa;
Pot of Sweet & Sour Sauce, Barbecue Sauce and Satay Sauce;
Egg Fried or Boiled Rice;
Three mains from: Sweet & Sour Tofu or Mixed Vegetables, Curry Mixed Vegetables or Mushrooms, Satay Tofu/Mixed Vegetables or Bamboo Shoots & Mushrooms, Mixed Vegetables or Tofu in Black Bean Sauce, Mixed Vegetables with Cashew Nuts.